77eb Privacy Policy

This Privacy Policy describes how 77eb ("we", "us", "our", "the Platform") collects, stores, uses and discloses personal data relating to individuals who access or use the 77eb website and associated services, including sports betting, live casino, slots, crash games and payment processing (collectively, "the Services").

This Policy applies to all players, visitors and prospective players regardless of location, subject to any additional locally applicable data protection laws. By using the Services you agree to the practices described in this Policy.

77eb collects personal data in two ways: information you provide directly, and information collected automatically when you use the platform.

Information You Provide

• Registration data: full name, date of birth, email address, mobile phone number, and preferred language.
• Identity verification documents: national ID card, passport or other government-issued identification supplied during KYC verification.
• Payment information: mobile wallet numbers (bKash, Nagad, Rocket), bank account details where applicable. 77eb does not store full card numbers — card payments are handled by certified payment processors.
• Correspondence: messages, support tickets and any other communications you send to the 77eb support team.

Information Collected Automatically

• Device and browser data: IP address, device type, operating system, browser type and version, screen resolution.
• Usage data: pages visited, time spent on each section, games played, bet history, session duration, referral sources.
• Cookie data: session tokens and analytics identifiers placed on your device in accordance with Section 8 (Cookies) of this Policy.

77eb uses the personal data it collects for the following purposes, each of which is necessary either to perform the contract with you, to comply with a legal obligation, or to pursue our legitimate interest in operating a safe and compliant platform:

• Account creation and authentication: to register you, verify your identity, and allow you to log in securely to the platform.
• Payment processing: to facilitate deposits, withdrawals and transaction record-keeping in compliance with financial regulations.
• Responsible gaming compliance: to monitor account activity for signs of problem gambling and to enforce self-exclusion or deposit limit settings requested by the player.
• Fraud prevention and security: to detect and investigate suspicious activity, multiple account abuse, and potential money laundering in accordance with our legal obligations.
• Customer support: to respond to your enquiries, resolve disputes, process complaints and improve the quality of our support service.

77eb does not sell, rent or trade your personal data. We may share personal data only in the following limited circumstances:

• Payment processors: bKash, Nagad, Rocket and card payment gateways receive only the minimum payment data necessary to complete a transaction. These providers operate under their own data protection obligations.
• Identity verification providers: third-party KYC services that assist in verifying player identities. These services are bound by confidentiality agreements with 77eb.
• Legal and regulatory authorities: where 77eb is required by applicable law, court order, or regulatory authority to disclose personal data, we will do so to the minimum extent required.
• Business successors: in the event of a merger, acquisition or sale of assets, player data may be transferred to the successor entity. You will be notified of any such change in advance.

In all cases, 77eb applies the principle of data minimisation — only the data that is strictly necessary for the stated purpose is shared.

77eb retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to applicable legal and regulatory requirements. The following retention periods apply as a general guide:

Active Accounts

Personal data is retained for the full duration of the account relationship and for a period of five years following permanent account closure, to satisfy financial record-keeping obligations and to resolve any outstanding disputes.

Transaction Records

Deposit and withdrawal records, including associated payment method data, are retained for a minimum of seven years in accordance with standard financial compliance requirements. These records may be required to support audits or investigations by regulatory bodies.

Support Correspondence

Customer support conversations are retained for three years from the date of the last message. This allows us to refer to previous interactions when resolving recurring issues or disputes.

The 77eb platform operates with infrastructure that may be hosted in data centres outside Bangladesh. By using 77eb you acknowledge that your personal data may be processed in countries with different data protection standards. Where such transfers occur, 77eb takes steps to ensure an adequate level of protection, including:

• Using contractual clauses with service providers that impose equivalent data protection standards to those applicable in the player's home jurisdiction.
• Ensuring all third-party processors that handle player data are subject to binding confidentiality and security obligations.
• Applying encryption and pseudonymisation techniques where data must cross jurisdictional boundaries.

77eb does not transfer data to jurisdictions that lack an adequate framework for personal data protection without implementing appropriate safeguards as outlined above.

As a player on the 77eb platform, you hold the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request":

• Right of access: you may request a copy of all personal data we hold about you, along with information about how it is used and with whom it has been shared.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected or supplemented.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
• Right to restriction: you may request that we restrict processing of your data while a rectification or erasure request is being assessed.
• Right to object: you may object to the processing of your data for direct marketing purposes. Where processing is based on legitimate interest, you may also object on grounds relating to your particular situation.

77eb will acknowledge all data rights requests within 72 hours and aim to fulfil them within 30 calendar days. Where a request is complex or there are a high volume of requests, this period may be extended by up to an additional 60 days, with notice provided to you.

77eb implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction or disclosure. These measures include SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, role-based access controls limiting staff access to personal data on a strict need-to-know basis, regular security audits and penetration testing, and automated anomaly detection systems that flag unusual account activity in real time.

While 77eb takes all reasonable precautions to protect your data, no online platform can guarantee absolute security. In the event of a data breach that poses a high risk to your rights and freedoms, 77eb will notify affected players without undue delay and will take immediate steps to contain and mitigate the breach.

77eb uses cookies and similar tracking technologies to operate the platform and improve your experience. Cookies are small text files stored on your device. We use the following categories of cookies:

• Essential cookies: required for the platform to function. These include session authentication tokens, CSRF protection tokens and user preference storage. These cannot be disabled without breaking core platform functionality.
• Analytics cookies: help us understand how players navigate the platform. Data collected is aggregated and anonymised. You may opt out by adjusting your browser cookie settings.
• Functional cookies: remember your language preference and display settings to personalise your experience. Disabling these cookies means your preferences will not be saved between sessions.

To manage cookies, access your browser settings and adjust permissions for the 77eb domain. Please note that disabling essential cookies will prevent you from logging in and using core platform features.

77eb reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will provide reasonable advance notice to registered players via their account email address or through a prominent notice displayed on the platform. The updated effective date will always be shown at the top of this page.

Your continued use of the 77eb platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree to the revised Policy, you should cease using the platform and may request account closure by contacting our support team.

If you have any questions, concerns or requests relating to this Privacy Policy or how 77eb handles your personal data, please contact our dedicated support team. We aim to respond to all privacy-related enquiries within 72 hours Bangladesh Standard Time (BST, UTC+6).

When contacting us about a data rights request, please include your registered account email address and a clear description of your request to help us process it efficiently.

For all privacy-related correspondence, please reach out to our support team. Response times are within 72 hours Bangladesh Standard Time. Please do not send sensitive documents such as ID scans via email unless requested by our team during a KYC verification process.

Email: [email protected]